What are department champions?

If you are going to make a list of the key considerations from this book, then department champions should be high on your list. A department champion is an end user who is going to be the go-to person within the department for everything to do with their department's desktop, design, testing, and support. They don't need to be IT experts, but they should have a desire to help you improve the overall desktop experience. You should work with these champions to help with the design of their desktops, as they will be your first port of call for testing, and then testing again after you have listened to and implemented any of the feedback.

By working with a department champion, you will have a sponsor within the department. They will have a sense of pride over what is being rolled out and will be there to help you shape the desktop and be the user on your side to help explain why certain decisions have been made.