Floor walks, interviews, and department champions

As we outlined previously, while performing desktop assessments and gathering data on your environment are important parts of any EUC project, they should not replace the need to interact with your users. The benefit of human involvement is that you can pick up elements that simply would not be possible with software alone.

Start by simply walking through your office, noting what the users are doing, what applications they are using, what accessories, how many screens, whether they are using laptops or PCs, and so on.

Once you have this high level of understanding, consider booking meetings with key business leaders in each department to understand their needs, requirements, and the problems they have with their desktops today. You should also start considering who your department champions are going to be.